PRACTICE MERGER For years we have shared a building with another surgery and finally we are going to join forces and become one medical practice. Dr Haas, Dr Brothers and Dr Smeaton will join together with Dr Panja and Dr Ferrar to form THE BRIDGE HOUSE MEDICAL PRACTICE. Our managing partner will be Sue Owtrrim. All 6 of us will be in partnership together.
Please bear with us while these changes take place. In general, you will still be able to see the doctor of your choice (unless you are seen as an emergency). Some patients may be allocated to a different regular doctor. There are posters in the surgery explaining more. Please drop in some time.
In the long run, this merger means that you will receive even better care. Best wishes, DR PANJA, DR FERRAR, SUE OWTTRIM
Haringey Teaching Primary Care Trust Haringey Teaching Primary Care Trust is responsible for making sure that people living in Haringey have all the health services they need. These are services provided by GPs, dentists, pharmacists, opticians, and in health clinics and local hospitals. Interpreters If you have little or no English you need to ask for interpreting services every time you make a health appointment. This may take a few days. Alternatively you may want to ask a friend or relative to interpret for you if you are comfortable with this. Help To Look After Yourself There are pharmacists on all local high streets, who can advise you on medicines to buy to treat minor conditions such as colds, coughs, indigestion and hay fever. They can also help with healthy eating, stopping smoking, and emergency contraception. NHS DIRECT If you are unwell, or have a health concern about yourself or your family, you can ring the 24 hour NHS Direct Helpline and speak to a nurse. The nurse can advise whether you need to see a doctor. Interpreters are available.
tel / 0845 4647
web / www.nhsdirect.nhs.uk Walk In Centre You can go to the Walk in Centre at North Middlesex University Hospital, Sterling Way, Edmonton, (buses 34, 102, 144, and 444) if you need to see a doctor or nurse quickly, have a minor accident, or need emergency contraception. It is open 8.30am - 10pm Monday to Friday, and 9am -10pm weekends.
tel / 020 8887 2680 Family Doctor (GP) A GP will look after your general health needs and refer you to a specialist when you need this. GP services are free. Your GP also will refer you if he thinks you need hospital investigations eg x-rays or treatment such as physiotherapy GPs DO NOT give advice on benefits, housing, or legal issues. Please do not ask your GP for a housing letter. You need to fill in an “application for rehousing – medical form” available from Haringey Housing Offices or Customer Service Centres or call 020 8489 0000. Find a GP near to where you live, who can register you straight away. Do not wait until you are ill. You can find a local GP on www.nhs.uk, or ring Patient Services on 020 8370 8100. When you register with a GP you will need evidence of your identity, and that you are a Haringey resident, and not just a visitor e.g. gas or electric bill, bank statement, Home Office documents. If you try 3 or more GP practices and they cannot accept you (they should give you a written reason why not) ring 020 8370 8100 and ask to be allocated to a GP Accident And Emergency Departments North Middlesex University Hospital - 24 hour A&E department
Sterling Way, London, N18 1QX
tel / 020 8887 2000 North Middlesex University Hospital (accident and emergency eye services) Mon-Thurs 9am-4pm
Fri 9am-12.00pm The Whittington Hospital - 24 hour A&E department Highgate Hill, London, N19 5NF
tel / 020 7272 3070 Ambulance Service This service is only to be used in life threatening situations. If you or someone else has a serious accident, severe chest pain, loss of blood or suspected broken bones you can telephone 999 and ask for an ambulance. If you are not sure you can ring NHS Direct on 0845 4647 for advice. Mental Health Emergencies ( St Ann’s Hospital, N15) tel / 020 8442 6706 - 24 Hour helpline General Information On Mental Health Services tel / 020 8442 6191 Dentist Dentists look after your teeth and gums.
You can find a local dentist here ww.nhs.uk or by ringing Patient Services
tel / 020 8370 8100. NHS dental services are free for: - children under 16, or under 19 if in full time education,
- pregnant women, and mothers with babies under one year
- people, or their partners, getting income support, job seekers allowance, pension credit, guarantee credit or tax credit
- people with HC2 exemption certificates
Everyone else has to pay. When you register with a dentist, you need to say that you want NHS treatment. If you don’t, you will be treated as a private patient which is much more expensive. Dental Access Centre If you need dental treatment, and have not yet registered with a dentist, you can go to the Dental Access Centre
tel / 020 8807 7841
And for emergency treatment between 6.30pm to 8am and at weekends ring
tel / 020 7391 6366 Optician An optician, sometimes called an optometrist, can test your eyes if you are not able to see clearly. Find a local optician here www.nhs.uk or by ringing Patient Services
tel / 020 8370 8100. NHS sight tests are free, if you: - are under 16 or under 19 if in full time education
- are over 40 and a near relative of a person who has glaucoma
- are over 60
- you or your partner are getting income support, jobseekers allowance, pension credit, guarantee credit, or tax credit
- need complex or powerful lens
- are registered blind or partially sighted, have diabetis, glaucoma or ocular hypertension
- have a HC2 certificate
Everyone else has to pay. You may also qualify for help to pay for your glasses or contact lens, and need to ask the optician. If so you will be given a voucher, which you can take to any optician to choose your glasses. You may have to pay the difference if the glasses you choose are more expensive. Pharmacist If your GP prescribes medicines for you, he will give you a prescription form to take to the pharmacist. There are pharmacies on all local high streets, find your local pharmacist here www.nhs.uk or call patient services:
tel / 020 8370 8100 You will have to pay £6.50 for each medicine unless you are entitled to free prescriptions because you: - are under 16 or under 19 if in full time education
- are over 60
- have certain medical conditions
- are pregnant or have a baby under one year old
- you or your partner are getting income support, jobseekers allowance, pension credit, guarantee credit or tax credit
- have an HC2 certificate or war pensioner exemption card.
The pharmacist can also advice you on medicines to take for simple medical conditions such as colds, hay fever, or rashes, help you with healthy eating, stopping smoking, and emergency contraception. Family Planning And Contraception Services You do not need to make an appointment to attend the clinics, and most have a female doctor, and nurse. You can get free condoms or contraceptive pills, a pregnancy test, cervical smear, emergency contraception and advice about abortion. Emergency contraception is also available at the Walk in Centre, North Middlesex Hospital. To find which clinics provide this service in Haringey, type 'Family Planning' into the search box on the top left on this page or call:
tel / 020 8442 6810.
4YP Is A Free Confidential Sexual Health Service For Young People (Aged18 And Under) In Enfield And Haringey. Visit the website www.4yp.co.uk for information about the interactive 4YP bus, and drop in sessions. Whether you need free condoms, pregnancy test, or a confidential chat about relationships and sex, 4YP is for you. Sexual Health Clinic You can get advice and treatment for sexually transmitted diseases at this clinic, which is at St Ann’s Hospital, St Ann’s Road, Tottenham, London N15 3TH. It is an appointment only service between 9.30 and 13.00 Monday to Friday.
tel / 020 8442 6536 (to book an appointment)
tel / 020 8442 6605 (General Enquiries) Drug Advisory Service Haringey (DASH) This service provides advice, information and help, for everyone in Haringey, on drug related issues.
tel / 020 8442 6498 Haringey Advisory Group On Alcohol (HAGA) Offers advice and help for Haringey residents and their families who are affected by alcohol misuse.
tel / 020 8800 6999 Hospitals (Both have a 24 hour accident and emergency service)
North Middlesex University Hospital Sterling Way, Edmonton London N18 1QX.
tel / 020 8887 2000
Whittington Hospital, Highgate Hill. Archway, London N19 5NF
tel / 020 7272 3070 Patient Advice And Liaison Service (PALS) PALS give advice and information about health services, social services and community services, and give confidential help in solving any problems. Haringey Primary Care Trust PALS
tel / 020 8442 6859
North Middlesex University Hospital PALS
tel / 020 8887 4172
Whittington Hospital PALS
tel / 020 7288 5551 FLU JABS FLU can be serious to those who have certain conditions. I can be prevented by vaccination. You are entitled to a flu jab if you are: over 65 OR - have any of the following: asthma or other long term lung disease heart disease diabetes stroke kidney disease if you are a carer If you would like a flu jab but do not fall into these categories then we do offer them privately at the cost of £10.
Patient questionnaires and feedback We have listened to your feedback from these questionnaires and have added more appointments and discussed the results as a practice. The results are pinned up in reception for you to see. If you have any feedback, good or bad, please tell Sue Gillbank, our practice manager. In her absence please ask for Sue Owttrim, our managing partner. Local links to services: www.haringey.gov.uk - a portal for social services and carer support www.haringey.nhs.uk - the PCT website
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